Refund policy

Thank you for choosing to purchase artwork from Halen Joyson Art Heals. We strive to provide you with the highest quality products and excellent customer service. In the event that you encounter any issues with your purchase, please review our return and refund policy outlined below.

Eligibility for Returns and Refunds: We accept returns and provide refunds for the following circumstances:

  • Damaged during transit: If your print arrives in a damaged condition due to mishandling during transit, we will gladly offer a replacement or issue a refund.
  • Faulty product: If you receive a print with significant defects or flaws that were present before shipping. we will offer a replacement or issue a refund.

Timeframe for Returns and Refunds:

  • Damaged during transit: Please notify us within 48 hours of receiving the damaged print. You will need to provide photographic evidence of the damage for our assessment.
  • Faulty product: Please contact us within 48 hours of receiving the faulty print. You may be required to provide photographic evidence of the defects.

Non-Returnable Items:
Please note that we do not accept returns or provide refunds for the following:

  • Change of mind: If you simply change your mind about your purchase or decide that the artwork does not meet your personal preferences.
  • Accidental damage: If the print is damaged due to mishandling or accidental causes after delivery.
  • Unauthorised modifications: If the print has been altered, modified, or tampered with by the customer.
  • Original works: No refunds will be made on original works.

Return Process:
If you meet the eligibility criteria for a return or refund, please follow these steps:

  • Contact Sales@helenjoynsonartheals.com.au and provide your order details, including the order number and a detailed description of the issue.
  • Our team will assess your request and may ask for photographic evidence to verify the damage or defect.
  • We will then contact you with a decision based on the state of the product.

Refund Process:

  • If a refund is approved, we will process it within 2 business days.
    The refund will be issued using the original payment method used for the purchase.
  • Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.

Please understand that our artist prints are unique and created with care. We are committed to ensuring your satisfaction and will do our best to resolve any issues promptly. If you have any further questions or concerns regarding our return and refund policy, please contact our customer support team for assistance.

Note: This return and refund policy is subject to change without prior notice. It is recommended to review the policy periodically for any updates.